A ChurnZero alternative you can start using today
ChurnZero is a full customer success platform sold through a demo and a quote. XPI CRM gives smaller teams health scores, renewals, playbooks and support tickets in one place. It's free, with every feature included.
- Every feature included
- No credit card
- Unlimited clients and records
Which one fits your team?
ChurnZero is a strong choice if…
- you want to track product usage and talk to customers inside your own app (announcements, walkthroughs, in-app surveys)
- you want AI agents that act on accounts for you, and you're ready to buy them as a separate AI subscription
- you're ready for a demo, a sales process and an annual contract
XPI CRM is a better fit if…
- you have a small or growing CS team and want to start without a sales call
- you want support tickets with SLAs in the same place as health and renewals
- you need the core of customer success (health, renewals, playbooks, tickets, NPS) without paying for a platform first
Side by side
| Feature | ChurnZero | XPI CRM |
|---|---|---|
| Price | Not published: "Book a demo" | Free, every feature included. Optional Enterprise support plan |
| Try it yourself | Book a demo (no free trial mentioned) | Sign up and use it now, no credit card |
| Health scores | Yes: Customer health scores | Yes: Automatic health score with the reasons behind it |
| Playbooks and automation | Yes: Plays, automation and customer journeys | Yes: Playbooks, templates and automation |
| Renewal & expansion forecasting | Yes: Renewal Hub (renewals, expansion, churn, GRR, NRR) | Yes: Renewals board, expansion, ARR/GRR/NRR |
| NPS, CSAT and CES surveys | Yes: NPS, CES and CSAT, by email or in-app | Yes: NPS and CSAT |
| Support tickets with SLAs | Through help desk integrations (Zendesk, Freshdesk, Intercom, ServiceNow) | Yes: Built in |
| In-app announcements, walkthroughs, success centers | Yes | No: Not offered. XPI focuses on CS work itself |
| Product usage tracking | Yes: Product adoption tracking, plus Segment, Mixpanel and Pendo integrations | Usage metrics by import or API |
| AI agents | Yes: 15+ agents in Agentic Essentials, a separate annual subscription with credits (Professional and Enterprise editions) | Built-in XPI assistant for help and support requests |
| AI assistants (Claude, ChatGPT) | Yes: ChurnZero Connect (MCP), part of Agentic Essentials | Yes: MCP connector included, connect in a few minutes |
| Customise without code | Yes | Yes: Custom objects, fields, layouts and roles |
See it in action
Switching from ChurnZero
Export your accounts, contacts and renewals from ChurnZero as CSV.
Import them into XPI with the CSV importer. Map columns to fields and you're done.
Rebuild your health score and top plays as XPI playbooks. Start with the defaults and adjust.
Want help? Our Enterprise plan includes guided onboarding, help moving your data and health score and playbook workshops. Talk to us
Questions
Is XPI CRM really free?
Yes. Every feature is included with no credit card. The optional Enterprise plan adds people: premium support, guided onboarding and help with migration.
Can XPI fully replace ChurnZero?
For core customer success work (health, renewals, playbooks, tickets, surveys, dashboards), yes. If you rely on ChurnZero's in-app announcements and walkthroughs, success centers or its AI agents that act on accounts, XPI doesn't cover those.
Does XPI include support tickets?
Yes. Tickets with priorities and SLA rules sit next to each client's health and renewals, so you don't need a separate help desk to see support problems on an account.
How long does switching take?
You can import CSV files the day you sign up. Most of the work is deciding on your health score and playbooks, which XPI gives you defaults for.
Does it work with Claude and ChatGPT?
Yes, and it's included. Connect XPI as an AI connector and ask about renewals at risk, client overviews or your day. Connect an AI assistant
Where is my data stored?
In the EU (Ireland).
Try XPI CRM with your own clients today
Free, every feature included, no credit card.
ChurnZero information is from churnzero.com (feature pages, integrations page and the Agentic Essentials announcement of June 2026), checked 15 October 2026. ChurnZero is a trademark of its owner. Spotted something out of date? Tell us at hello@xpicrm.com.