A Gainsight alternative you can set up this afternoon
Gainsight is built for large customer success organisations. XPI CRM gives smaller teams health scores, renewals, playbooks and support tickets in one place. It's free, with every feature included.
- Every feature included
- No credit card
- Unlimited clients and records
Which one fits your team?
Gainsight is a strong choice if…
- you run a large CS organisation with dedicated admins or CS ops
- you also want product analytics, in-app guides, communities and a customer academy from one vendor
- you're ready for a sales process and a quote
XPI CRM is a better fit if…
- you have a small or growing CS team and no full-time admin
- you want to start today without a sales call
- you need the core of customer success (health, renewals, playbooks, tickets, NPS) without paying for a platform first
Side by side
| Feature | Gainsight CS | XPI CRM |
|---|---|---|
| Price | Not published: "Request pricing" for both editions (Essentials, Enterprise) | Free, every feature included. Optional Enterprise support plan |
| Try it yourself | Request pricing (free trial offered for Product Experience, not CS) | Sign up and use it now, no credit card |
| Users | Essentials: 10 full users; Enterprise: 20 full users; unlimited viewers | Unlimited clients and records |
| Getting started | Gainsight estimates about 8 weeks for a full end-to-end CS framework | Sign up, import a CSV and start the same day |
| Health scores | Yes: Health Scorecards | Yes: automatic health score with the reasons behind it |
| Playbooks | Yes: Playbooks & Success Plans | Yes: playbooks, templates and automation |
| Renewal & expansion forecasting | Enterprise edition only | Yes: included (renewals board, expansion, ARR/GRR/NRR) |
| NPS and CSAT surveys | Yes | Yes |
| Support tickets with SLAs | Not listed on the CS pricing page | Yes: built in |
| Product analytics, in-app guides, communities, academy | Yes: separate Gainsight products | No: not offered. XPI focuses on CS work itself |
| AI assistants (Claude, ChatGPT) | Yes: MCP connector, set up by an admin | Yes: MCP connector, connect in a few minutes |
| Customise without code | Yes: highly configurable | Yes: custom objects, fields, layouts and roles |
See it in action
Switching from Gainsight
Export your companies, contacts and renewals from Gainsight as CSV.
Import them into XPI with the CSV importer. Map columns to fields and you're done.
Rebuild your health score and top playbooks. Start with the defaults and adjust.
Want help? Our Enterprise plan includes guided onboarding, help moving your data and health score and playbook workshops. Talk to us
Questions
Is XPI CRM really free?
Yes. Every feature is included with no credit card. The optional Enterprise plan adds people: premium support, guided onboarding and help with migration.
Can XPI fully replace Gainsight?
For core customer success work (health, renewals, playbooks, tickets, surveys, dashboards), yes. If you rely on Gainsight's product analytics, in-app guides, communities or academy, XPI doesn't cover those.
How long does switching take?
You can import CSV files the day you sign up. Most of the work is deciding on your health score and playbooks, which XPI gives you defaults for.
Does it work with Claude and ChatGPT?
Yes. Connect XPI as an AI connector and ask about renewals at risk, client overviews or your day. Connect an AI assistant
Where is my data stored?
In the EU (Ireland).
Try XPI CRM with your own clients today
Free, every feature included, no credit card.
Gainsight information is from gainsight.com (pricing page and published implementation figures), checked 14 October 2026. Gainsight is a trademark of its owner. Spotted something out of date? Tell us at hello@xpicrm.com.