An Akita alternative with renewals and tickets built in
Akita is a customer success platform for SaaS startups, with health scores, segments, playbooks and over 100 integrations, on paid monthly plans. XPI CRM gives small teams the same essentials plus a renewals board, ARR movement and support tickets in one place. It's free for up to 100 clients, with every feature included.
- Every feature included
- No credit card
- Free up to 100 clients
Which one fits your team?
Akita is a strong choice if…
- you want ready-made connectors to many SaaS tools (CRM, billing, help desk, surveys) to feed your customer data
- you want to track product usage events from your app with a JavaScript SDK
- you're happy with a paid monthly plan sized by integrations and users
XPI CRM is a better fit if…
- you want renewals, expansion and ARR/GRR/NRR tracked out of the box
- you want support tickets with SLAs next to each client's health
- you track up to 100 clients and want every feature free, without paying per integration
Side by side
| Feature | Akita | XPI CRM |
|---|---|---|
| Price | Paid monthly plans with set numbers of users and integrations; add-ons per user and per integration | Free up to 100 clients and 1,000 contacts, every feature included. Optional Enterprise support plan |
| Try it yourself | Yes: Self-serve sign-up | Yes: Sign up and use it now, no credit card |
| Health scores | Yes: Custom account and contact health scores | Yes: Automatic health score with the reasons behind it |
| Segments and alerts | Yes: Segments and email alerts | Yes: Saved views, filters and alerts |
| Tasks and playbooks | Yes: Tasks, calendar and no-code playbooks | Yes: Tasks, playbooks, templates and automation |
| Renewals and ARR | Not listed on its website | Yes: Renewals board, expansion, ARR/GRR/NRR |
| Support tickets with SLAs | Reads tickets from help desk integrations | Yes: Built in |
| NPS and CSAT | From survey tool integrations | NPS and CSAT responses by import or API. Sending surveys by email: coming soon |
| Integrations | Yes: 100+ SaaS integrations and an API | CSV import, API and webhooks |
| AI assistants (Claude, ChatGPT) | No connector listed | Yes: MCP connector included, works with Claude and ChatGPT, can also create records |
| Data location | AWS (region not stated) | EU (Ireland) |
See it in action
Switching from Akita
Export your accounts and contacts from Akita as CSV.
Import them into XPI with the CSV importer. Map columns to fields and you're done.
Rebuild your health score and playbooks in XPI. Start with the defaults and adjust.
Want help? Our Enterprise plan includes guided onboarding, help moving your data and health score and playbook workshops. Talk to us
Questions
Is XPI CRM really free?
Yes, for up to 100 clients and 1,000 contacts, with every feature included and no credit card. Above that, or when you want premium support, guided onboarding and help with migration, talk to us about the Enterprise plan.
Can XPI fully replace Akita?
For core customer success work (health, renewals, playbooks, tickets, dashboards), yes. If you rely on Akita's ready-made connectors or tracking usage events from your app, XPI brings data in through CSV, the API and webhooks instead.
Do I need a demo to get started?
No. Sign up, load sample data or import a CSV, and start working. If you'd like help, the Enterprise plan adds guided onboarding.
Does XPI include support tickets?
Yes. Tickets with priorities and SLA rules sit next to each client's health and renewals.
Does it work with Claude and ChatGPT?
Yes, and it's included. Connect XPI as an AI connector and ask about renewals at risk, client overviews or your day. Connect an AI assistant
Where is my data stored?
In the EU (Ireland).
Try XPI CRM with your own clients today
Free for up to 100 clients, every feature included, no credit card.
Akita information is from akitaapp.com (home page, pricing page, playbooks page, integrations directory and security page), checked 29 October 2026. Akita is a trademark of its owner. Spotted something out of date? Tell us at hello@xpicrm.com.